Your membership will be debited fortnightly, every second Thursday.
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Frequently Asked Questions
Direct debit is the easiest way to keep up with membership payments, however, we do offer ten-session passes (Valid for 3 months). The 10 Pass can be purchased Via the Gymmaster App.
We don’t charge any transaction fees when deducting your membership payments. Failed payments can attract a fee from your bank or the debit company.
We understand life can be unpredictable. If you’re going through a busy patch, recovering from an injury, or traveling, you can freeze your membership for up to 2 weeks each quarter at no additional cost. Members can manage their own suspensions via the Gym Master app.
If you need to freeze your membership for longer than 8 weeks per year this will be considered a cancellation. But don’t say goodbye! We’d love to see you back in the gym so please come and speak to us about renewing your membership. Canceled members will be charged at current membership prices if they decide to rejoin.
You can cancel your membership through the Gymmaster App or Customer Portal with a minimum of two weeks’ notice. Canceled members will be charged at current membership prices if they decide to rejoin.
We ask that you please book in via the Gymmaster app before attending a class.
The reason we require a booking is so we can manage class sizes and the number of trainers assisting the group. It also gives our trainers a chance to plan a session beforehand based on the different skill levels of those attending.
Of course! Everyone is welcome at William Street Gym and we’d love to have you. If you’re an experienced boxer visiting the area, you can purchase a casual class pass for $25. You can purchase a pass on the MINDBODY app and book into your preferred class time. Don’t have the MINDBODY app? Contact us to book a class and discuss in-person payment options.
Yes! We offer a free intro class for all newcomers to WSG. Simply fill in the form and arrange a time to come and train. We’re confident you’ll be instantly hooked and eager to come back.